FAQ

Where can I buy?

Buy direct online from Hellion Toys or via our selected retail partners.

What is the turnaround time from order placement to delivery?

We design and make our toys in-house. Ordinarily our turnaround time from point of order is 5 working days until dispatch. We post items out on Monday, Wednesday and Friday. Please be aware that during busy periods our lead times may change. If you need an item urgently we will do our best to accommodate your request so please email us at drhellion[at]helliontoys.co.uk before placing your order.

The impact of COVID-19 may occasionally disrupt normal delivery services, so please allow for this possibility during this challenging time.

As the festive season approaches, please refer to our Christmas orders and New Year reopening details for the latest information.

Where are Hellion toys made?

We are British toymakers, based in the Forest of Bowland in the beautiful Ribble Valley. We design and make all our toys in the local area. We love to shop local and our supplies are typically sourced from independent stores within a 20-mile radius.

How are Hellion toys made?

We blend traditional methods with contemporary craft technologies, all chosen for their capacity to achieve precision, strength and excellence while keeping wastage and our carbon footprint low.

Are these toys made sustainably?

Yes. We only craft using sustainably sourced and premium quality base materials. We use FSC certified engineered birch, thoughtfully selected for having the lowest emissions rating. As a natural material, the appearance does vary piece by piece and may arrive with micro knots or voids. The unique qualities of our handmade pieces are part of what makes our toys so special.

In keeping with low emissions, we use super eco mineral paints and VOC-free, water-based finishes. These are wipeable and durable for small sticky fingers!

Do you safety test your toys?

We take safety very seriously. All our toys have been independently lab safety tested for EN71 standards and CE certified as safe.

Do you take commissions?

We have built many items of custom children’s furniture such as cots, cabin beds and tables. At present we are not actively seeking commissions but will consider requests for bespoke projects on a case by case basis. Please get in touch via drhellion[at]helliontoys.co.uk to discuss your requirements.

How can I best care for my toy?

It is natural for wooden toys to take on pleasing characteristics of wear and marks of play. Our toys are finished with a VOC-free and EN71 certified varnish, which is wipeable with a damp cloth. You may spot apply small amounts of non-abrasive soaps for very dirty marks.

Once cleaned, any moisture should be removed immediately with a dry cloth and the toy should be allowed to air dry. Please always remember that wooden toys really do not like damp or water. Submersion or exposure to water can cause the wood to swell and distort.

Where do you post to?

We offer free delivery to UK mainland destinations for orders over £30 (these are sent via Royal Mail 2nd Class). We also offer free delivery to the European Union for orders over £80. For other destinations please contact us via drhellion[at]helliontoys.co.uk.

Can I collect my order?

Not at present, due to our stringent COVID-19 measures.

Do you accept returns?

We endeavour to make excellent quality toys that bring joy. However, in the unlikely event you are not happy with your toy or it arrives damaged or faulty please get in touch via drhellion[at]helliontoys.co.uk and we will help rectify any problems rapidly.

We cannot accept returns on bespoke-made orders, eg toys that are custom dyed or engraved to order. We rely on you to ensure your engravings have correct spellings!

Do you have ways of spreading the cost of purchase?

Yes. You can select a buy now pay later option, operated independently by Clearpay. We also offer you a layaway option as part of our service (once you have paid in full, we will craft and send your item). This option is provided independently by ‘Partial.ly’ and can be selected on each product page on any order over £70.

What are your data security and privacy practices?

We take data collection and handling very seriously. Please read our privacy policy for more details.

Will you assist us with our charity work?

We are passionate about helping charities and do so whenever we can. We do however get an unmanageable amount of requests for donations in relation to our size and capacity as a small indie outfit. Our current policy is to politely decline.

I’m a cool maker/photographer/artist, do you want to collaborate?

Yes! Please do get in touch via drhellion[at]helliontoys.co.uk with your ideas, how you see us working together and we will take it from there.

Do you work for free exposure and reviews?

We do not work for free exposure and will politely decline these requests.

Are you looking for Brand Representatives?

We are in the process of reviewing and revising our Brand Ambassador program. If you’d like to find out more, please send an expression of interest to drhellion[at]helliontoys.co.uk.